TERMS & CONDITIONS
Deposits
Deposits must be paid to secure a booking and are non refundable.
A minimum deposit of $100 is required to secure an appointment. Some artists have a minimum $200 deposit.
For full day bookings, a minimum deposit of $400 is required.
For consecutive day bookings, a full day deposit will be required for each day booked. For example, if two consecutive days are booked, a total $800 deposit will be required.
Once a date and time has been agreed to, we will hold the appointment for 24 hours, to allow you time to pay the deposit. If we do not receive a deposit within 24 hours, the appointment time will be released.
Deposits are credited towards the final cost of your tattoo.
Rescheduling and cancellations
Cancellations will result in the forfeiture of your deposit.
We require 48 hours notice should you wish to reschedule. If less than 48 hours notice is received, your deposit will be forfeited.
Please note that you can only reschedule your appointment once. Any further changes to your appointment date will require a new deposit.
If a booking is made less than 48 hours of the appointment time, the deposit will be forfeited in the event of a reschedule or cancellation.
Changes to design
If an artist has began preparing the design for your tattoo, and you change your mind resulting in a completely different design being required, your deposit will be forfeited; and will be taken as a drawing fee. A new deposit will need to be paid if you wish to keep your appointment.
For abundant clarity, this does not apply to minor tweaks or adjustments to a design. It only applies to a complete change of idea or where changes requested are significant because they did not conform with the original design brief provided by you.
Punctuality
Our artists often see multiple clients a day.
If a client is late to their appointment by more than 30 mins, without providing adequate notice of their tardiness, the deposit may be forfeited.
We do our best to be on time. However, if your artist is running behind schedule, we will make every endeavour to notify you as soon as we possibly can.
Repeated failures to pay on time
Clients who have a history of failing to pay their deposit on time, will have to pay a deposit before an appointment time/date is confirmed.
Repeated no-shows or cancellations
Clients who have a history of no shows, repeated reschedules or cancellations will be required to pay in full, in advance, to secure any booking. The payment must be made before an appointment time/date is confirmed.
We may exercise our right to deny service to anyone who has repeatedly failed to pay their deposits in a timely manner and/or has a history of no shows, repeated reschedules or cancellations.
Minors
We do not tattoo anyone under the age of 18.
As most bookings are made online, we rely on your honesty and will assume you are of age when making a booking.
If you arrive at your appointment, and upon checking your ID, we find that you are under the age of 18, we will refuse service and your deposit will be forfeited.
Managing skin conditions
If upon arriving to your appointment, and we find your skin is not in a condition that is safe for tattooing, we may choose to reschedule your appointment and forfeit your deposit.
These conditions include (but are not limited to):
Sunburn
Rashes, cuts and bruises
Acne, eczema and psorias flare ups
Allergic reactions
Clients who apply numbing cream without notifying their artist before the appointment of their intention to do so, may result in having their appointment rescheduled and the deposit forfeited.
Full day bookings
Your artist has committed a full day to you, meaning that they have not accepted other clients for that day. Accordingly, please note the terms & conditions relevant to full day bookings below. These terms & conditions are in addition to those stated above.
Punctuality
If a client is late to their appointment by an hour or more hour, $200 of the deposit will be forfeited.
Changes to design
If within 72 hours of the appointment, you communicate a change of tattoo which results in no longer requiring a full day booking, $200 of your deposit will be forfeited.
Our rights
Our artists are also human and are also prone to emergencies and illnesses. We respect your time and business, and will always provide clients as much notice as possible in the event our artists need to reschedule their appointment.
Acceptance of terms & conditions
When a deposit is requested, all clients are instructed to read and familiarise themselves with our terms & conditions before paying the deposit.
By paying the deposit, we will deem that you have read and accepted our terms & conditions.
Gift Vouchers
Gift vouchers must be redeemed within three (3) years of the issue date and must be redeemed by the recipient named on the gift voucher. Gift vouchers cannot be transferred to another person or entity.
Gift vouchers are non refundable and cannot be exchanged for cash.
Touch ups
We offer one free touch up appointment, after your tattoo has healed. To be complimentary, the touch up must be completed within 12 months. Our complimentary touch up period is very generous and leeway will not be provided if a touch up is sought after 12 months.
Please ensure you wait until your tattoo has fully healed before booking in for your touch up session.
Free touch ups do not apply in the following circumstances:
Where the tattoo is in an area(s) of the body which is highly prone to ink fading. This includes (but is not limited to): fingers, hands, feet, toes, palms, ears, lips, armpits, knees and elbows; or
Where there is a failure to adhere to aftercare procedures; or
Where you would like to alter the tattoo by making additions/changes; or
The artist is no longer at the studio; or
The tattoo was a single needle or very fine line tattoo; or
Numbing cream was used.
Please note that individual artists may have separate touch up policies.
Changes to terms & conditions
Our terms & conditions are subject to change at anytime without notice. If you wish to be updated of any material changes to our terms & conditions, please let us know.
Updated: 8 September 2023